You have a 14-day full return right as a customer. If you wish to make use of your right of return, this must be communicated to us as soon as possible after receipt.
When you return the purchased items it must be in substantially the same condition and quantity. This makes our work much easier and thus promotes reimbursement if you enter an invoice number on a packing slip. The invoice will be sent by email to the email address you provided for ordering the items.
You are not obligated to provide any reason for the return, but we will appreciate it if you do it anyway. Without feedback from our customers, it is difficult for us to know where to put in to improve our range or service.
When you cancel the purchase, you will be refunded the entire invoiced amount including freight, but minus any charges.
Shipping costs associated with the return are paid by the customer.
Refund is done as a bank transfer and you must therefore disclose the name of your financial institution and your registration and account number.
We will transfer the money to your account within 5 business days after we have received the goods from you.
The responsibility for ensuring that the goods are securely protected during transportation is yours.